Equipment rental & return terms

NextWave Internet — Equipment rental, ownership, and return

Version 2026-04-07 · Effective April 7, 2026. This summary is provided for clarity; your checkout attestation and stored record may be used to document agreement in billing and equipment disputes.

1. Ownership. All customer-premises equipment supplied by NextWave Internet for your internet service—including but not limited to modem, gateway, router, any outdoor receive/transmit unit, power supply, and accessories we designate as leased (collectively, the “Equipment”)—remains at all times the sole property of NextWave Internet or its suppliers. No installment of service fees, rental fees, or any other payment transfers title to you. Your right is a limited right to use the Equipment while service is active and in good standing.
2. Monthly rental component. Your recurring charges include (or may be stated separately as) an equipment rental or lease component for use of the Equipment. You are paying for ongoing rental and network access, not purchasing the Equipment. Taxes, regulatory fees, and third-party pass-through charges may apply as disclosed at signup and on invoices.
3. Return upon cancellation. When your service ends for any reason—including cancellation by you, non-payment, breach, or termination by us—you must return all Equipment promptly using the return instructions we provide (carrier, address, and timeframe). You remain responsible for the Equipment until we confirm receipt or delivery to our designated facility. You must not sell, pawn, discard, or alter serial numbers on leased Equipment.
4. If Equipment is not returned, damaged beyond ordinary wear, or lost. We may, where permitted by law and your service terms: (a) continue to assess charges until all Equipment is returned or recovered; (b) invoice you for the replacement or recovery value of unreturned, damaged, or lost Equipment; (c) offset deposits or credits where applicable; (d) refer the account to collection; (e) suspend final account closure or refunds until the Equipment matter is resolved; and (f) use shipping records, serial numbers, and account records—including your electronic acceptance of these terms at checkout—to support valid charges in the event of disputes or unwarranted payment reversals.
5. Chargebacks and payment disputes. You agree not to initiate a chargeback or payment reversal for charges that reflect agreed recurring service, equipment rental, or documented unreturned-equipment fees. If you believe a charge is incorrect, you will contact us first with your account information. We may provide your stored acceptance record (timestamp, terms version, IP address, and attestation language) to processors or issuers to demonstrate that you agreed to rental obligations and return requirements.
6. Electronic record. By checking the required boxes at checkout, you consent to conduct this transaction electronically and agree that your checkboxes, together with the terms version and full text stored in our systems, constitute your signature and acknowledgment of these equipment rental and return obligations.

Other policies (general terms of service, acceptable use, privacy) may apply to your account as published on this site.